SAP S/4HANA Customer Service and Sales & Distribution Lead

SAP S4 HANA CS-SD Lead

Job Title

SAP S/4HANA Transformation – CS / SD Lead

Job Summary

We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service (CS) and Sales & Distribution (SD) workstreams in large-scale SAP S/4HANA transformation projects. The role is responsible for end-to-end ownership of service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA best practices and business service strategies.

The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience.

Key Responsibilities

S/4HANA CS / SD Workstream Leadership

• Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition).
• Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes.
• Act as the primary escalation point for CS / SD-related topics.

Solution Design & Delivery

• Drive solution design and hands-on configuration for:
• SAP SD: Sales Orders, Pricing, Delivery, Billing, Credit Management
• SAP CS: Service Orders, Notifications, Contracts, Warranties
• Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics.
• Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable).

S/4HANA Transformation Activities

• Lead Fit-to-Standard (F2S) workshops and process harmonization.
• Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA.
• Guide Business Partner (BP) and customer master data conversion.

Integration & Cross-Module Coordination

• Coordinate closely with MM, WM/EWM, TM, PM, FI/CO, and GTS teams.
• Ensure seamless integration across Sales, Service, Logistics, and Finance.
• Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements.

Testing, Cutover & Go-Live

• Lead unit testing, SIT, UAT, and defect management for CS / SD.
• Own cutover planning for open sales orders, service orders, contracts, and billing.
• Provide go-live and hypercare support, ensuring business continuity.

Governance & Team Leadership

• Ensure adherence to SAP Activate methodology, project standards, and documentation.
• Review and approve functional designs, configurations, and test artifacts.
• Mentor CS and SD consultants and support knowledge transfer.

Required Skills & Experience

SAP CS / SD Expertise

• 10–12+ years of SAP experience with strong hands-on expertise in:
• SAP SD (Order-to-Cash)
• SAP CS (Service Management)
• At least 2–3 full-cycle SAP S/4HANA transformation projects in a Lead role.
• Strong understanding of service management and sales processes.

S/4HANA & Service Knowledge

• Experience with:
• S/4HANA SD simplifications and FSCM Credit Management
• CS integration with SD, MM, and FI
• S/4HANA Service Management roadmap
• Exposure to SAP FSM or CX Service is a plus.
• Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage

Leadership & Delivery Skills

• Proven experience leading CS / SD delivery in large SAP programs.
• Strong stakeholder management and communication skills.
• Experience working in global onshore–offshore and multi-country environments.

Preferred Qualifications

• SAP S/4HANA certification in SD and/or CS
• Experience with SAP Activate methodology
• Industry experience in Manufacturing, Utilities, Automotive, or Industrial Equipment
• Exposure to PM, EWM, or GTS is an advantage

Soft Skills

• Strong analytical and problem-solving capabilities
• Ability to translate complex service requirements into SAP solutions
• Mentoring and coaching mindset
• Excellent documentation and presentation skills

Location & Work Model

• Location: As per project requirements
• Work Model: Hybrid / Onsite / Offshore (project dependent)

 

Experience Level

Senior Level