SAP Sr Support Analyst- PSS

Job Description

Your Responsibilities:

As a Senior Support Analyst, you will ensure the stability and enhancement of SAP systems in the Environment, Health & Safety (EH&S) domain, with a focus on Product Safety & Stewardship (PSS). You will lead a team of analysts to deliver functional and technical support, small enhancements, and process improvements aligned with ADM’s global standards.
Technical Expertise and Support

• Act as a subject matter expert (SME) in SAP EH&S modules with expertise in Product Compliance, including Specification Management, Phrase Management, Report Management, Dangerous Goods Management, and Global Label Management.
• Resolve complex support tickets, ensuring compliance with operational and service level agreements (SLA).
• Conduct thorough regression testing and document solutions within ADM’s IT Service Management tools.
• Adhere to global templates and regional configurations in all solutions.

Team Leadership and Collaboration

• Lead and mentor a team of analysts, fostering accountability and technical growth.
• Manage team workload and serve as an escalation point for critical issues.
• Facilitate knowledge sharing and training to improve team capabilities.

Process Improvement and Enhancement

• Identify, design, and implement small-scale enhancements and process improvements.
• Ensure alignment with regulatory, security, and audit requirements.
• Contribute to application roadmaps and anticipate technology needs.

           Additional Responsibilities

• Own the development and communication of solutions roadmaps and application portfolio management.
• Provide guidance on change requests and deployment plans.
• Mentor junior personnel and ensure high-quality documentation and deliverables.
• Support project transitions through knowledge transfer and provide expertise during audits.
• Collaborate with enterprise architects to stay updated on industry trends and emerging technologies.

Your Profile:            Experience and Expertise

• 10–12 years of experience in SAP, with at least 5 years specializing in SAP EH&S and Product Compliance processes.
• Proven skills in fit/gap analysis, expert rules, WWI Report templates, and key integrations with Order Management, Supply Chain, and Manufacturing.
• Experience with SAP S/4 HANA and full lifecycle implementations preferred.

Leadership and Teamwork

• Minimum 5 years in a leadership role, managing diverse, global teams.
• Strong collaboration skills within multicultural, 24x7 support environments.

Skills and Technical Knowledge

• Proficiency in ABAP and oversight of RICEFW development.
• Strong analytical, organizational, and communication skills for technical and non-technical audiences.
• Bachelor’s degree in Information Systems, Business, or a related field.
• Flexibility to travel and work occasional weekends or varied shifts.

            Preferred Qualifications

• Experience with Agile methodologies.
• Involvement in M&A, divestiture, or JV projects.
• Expertise in driving process improvements and developing solution roadmaps.
• Hands-on design and implementation of role-based security solutions.

    

City

Bengaluru

State

Karnataka

Location Country

India

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Experience Level

Senior Level