Senior Analyst Customer Excellence

Designation: Senior Analyst- Customer Excellence

Requirements

•    Bachelor's Degree in Business Management/Life Science or related field 
•    Minimum 3 year's direct experience in business intelligence roles, customer support roles, business or market research analyst or equivalent combination of education, training and experience.
•    Previous experience in the Pharmaceutical / Healthcare / Life Science Industry together with data analysis is ideal. 
•    Excellent command of Microsoft Office programs, mainly Excel and Powerpoint
•    Strong knowledge of VBA language and Macros development in Excel
•    Experience working with LinkedIn SalesNavigator is a plus.
•    Knowledge of Salesforce (CRM)
•    Experience working with Business Intelligence / Data Analysis Tools for Market Research purposes (mainly IQVIA proprietary tools and systems).
•    Good communication and presentation skills, ability to work and to feel confident in a matrix organization.
•    Fluent in English, additional European languages would also be advantageous.
•    Ability to establish and maintain effective working relationships with coworkers and managers and customers.
•    Ability to be self-directed, prioritize opportunities and perform multiple tasks
•    Ability to maintain demanding timelines

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

Experience Level

Senior Level