Senior Developer - Customer Communication Management (CCM)

Senior Associate

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

We are seeking a skilled and motivated Senior Developer with hands-on experience in Customer Communication Management (CCM) tools and strong front-end and scripting capabilities. The ideal candidate will contribute to designing, developing, integrating, and maintaining enterprise-scale communication systems that deliver personalized customer experiences across multiple channels such as print, email, SMS, and web.Key ResponsibilitiesDesign and develop customer communication solutions using CCM tools such as Scriptura or similar platforms.Collaborate with business analysts and stakeholders to gather requirements and translate them into scalable technical solutions.Design document templates, business rules, workflows, and integration components.Implement integrations with downstream and upstream systems including CRM, billing, or content repositories.Optimize output generation such as PDF and HTML for performance and accuracy.Develop and maintain front-end components using HTML, JavaScript, and XML for dynamic content rendering.Use XPath for precise data extraction and transformation within communication templates.Troubleshoot and resolve issues in production and lower environments.Ensure compliance with branding, regulatory, and accessibility standards.Work closely with QA and infrastructure teams for deployment and testing.Contribute to technical reviews and knowledge sharing.Stay current with evolving CCM and front-end technologies and suggest improvements to architecture and tools.Required Skills and Experience2–4 years of overall software development experience with at least 1–2 years in CCM tools.Hands-on experience in at least one major CCM platform such as Scriptura or similar.Proficiency in JavaScript for dynamic content and UI logic, HTML for document structure and styling, XML and XSLT for data modeling and transformation, and XPath for querying and navigating XML documents.Strong debugging and performance tuning skills.Experience with Agile or Scrum methodology and version control tools such as Git.Good to HaveExperience with cloud-based CCM deployment.Understanding of print production, digital delivery channels, and postal compliance standards.Exposure to customer journey mapping or omnichannel communication strategies.Soft SkillsStrong analytical and problem-solving abilities.Excellent verbal and written communication skills.Ability to work independently as well as in a team.Effective time management and collaboration skills.

Qualifications

Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

Experience Level

Senior Level