Senior Associate - Fleet Support

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Senior Associate, Fleet Support 

In this role, you will manage user access for multiple web portals and ensure a seamless customer experience. You will be expected to demonstrate innovation, strong analytical skills, and process-improvement mindset to identify and drive enhancements in existing operations within the customer experience domain. 

Responsibilities 

• Creation of user SSOs for various Web Portals, On-boarding users on the Web portals basis user account/company entitlements and taking actions accordingly if requirements are not met. 

• Coordinating with cross-functional teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreement/ entitlements  

• Handle queries from internal employees, contractors, external suppliers, and customers related to portal access, application issues, and common troubleshooting. 

• Escalate complex queries to relevant L2/application teams and coordinate with application owners, product support, and product managers to ensure timely resolution of user-reported issues. 

• Support continuous improvement and business operations by applying LEAN principles, preparing required data, and keeping customers proactively informed within agreed timelines. 

Qualifications we seek in you! 

Minimum Qualifications 

• Bachelor’s degree in any discipline 

• Relevant years of experience in operations, customer support, or a related field 

• Prior experience in Customer Support and hand on experience with CRM Systems 

• Excellent Communication Skills, both verbal and written 

• Strong problem-solving skills and a high attention to detail 

Preferred Qualifications/ Skills 

• Strong probing and analytical skills with the ability to understand and interpret customer issues 

• Must be able to work on a flexible schedule (as per business needs) 

• Ability to work under high pressure environment 

• Basic proficiency in MS Office (Excel, PowerPoint, Word) 

• Strong customer-centric mindset with a focus on service quality and user experience 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.