Senior Associate - Operations

Senior Associate - Operations-REF94472C

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

JOB RESPONSIBILITIES:*1. Administers credit and collections programs following established procedures. Resolves moderately complex-to-complex issues associated with program administration. *2. Reviews the status of delinquent accounts and initiates collection action contacting each account according to due date. *3. Assists in recommending, implementing and communicating credit and collections policies, procedures or programs. *4. Prepares, maintains and distributes records, forms statistics and reports. Assists in developing or revising reports. *5. Communicates with customers, employees, and other constituents to assist in Global Finance matters in the area served. *6. Develops and maintains files related to assigned duties. *7. May provide direction to lower level collectors, including orienting, training and reviewing their work as needed. *8. Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices9. Performs other duties as directed.

Qualifications

Bachelors

Experience Level

Mid Level