At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Senior Associate - EM Retain Administration

Aspart of our EY-Assurance Team, youwillbeworkingtoensure effective resource scheduling onscheduling tools,considering resource managementguidelines, processes, and protocols

Theopportunity

We’re lookingforcandidates whocan workwithusas ExperienceManagement (EM)POC forassignedSET(s)/industry/sectorteamstoensure timely execution ofresource scheduling activitiesand deliverhighest quality scheduling supportwhilemeeting deployment timelines.

Ticket management & QA, including:

• Handle and resolve tickets, efficiently through expert utilization of RM Hub SharePoint.
• Conduct Quality Assurance reviews for team members to minimize understanding gaps.
• Support team members in meeting SLAs, contributing to reduced errors and improved Turnaround Time.
• Oversee first level escalation management for the aligned team and incorporate best practices as part of continuous learning and application.

Data Management and Reporting, including:

• Monitor and ensure thorough data cleansing process.
• Uphold adherence to report timelines.
• Ensure the timely completion of all assigned activities by the team members.

Collaboration and Support, including:

• Collaborate effectively with the Technology Enablement & analytics team (TE&A) by providing support for any new additional tasks.
• Maintain open communication channels to facilitate seamless collaboration with stakeholders.
• Support in team development, oversee team workload, and ensure well-being.

Accountable to

• Supervising Associate

Coaching and developing/Indirect line management

• Associate RMT member on understanding of RM hub SharePoint ticket, reporting context and provision of insightful information

Skills

• Minimum of 3 years of experience in Retain and reporting.
• Proficiency in Retain, MS Excel, MS Office and basic knowledge of Power BI.
• Programming Skill - Python
• Experience with Retain reporting.
• Strong communication and stakeholder management skills.
• Excellent teaming and interpersonal skills.
• Positive attitude and ability to excel under tight timelines.

What welookfor

• A Team of people with commercial acumen, technical experience and enthusiasm to learn
  new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only
  integrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businesses
  across a range of industries

What weOffer

EYGlobal DeliveryServices (GDS) is a dynamic and truly globaldeliverynetwork. We workacross six locations– Argentina, China,India,thePhilippines,Poland andthe UK– and with teams fromall EYservicelines, geographies andsectors, playing avital role in the delivery oftheEY growth strategy. From accountantstocoderstoadvisoryconsultants, we offerawidevariety of fulfilling career opportunities thatspanallbusiness disciplines.In GDS, you will collaboratewith EY teams on exciting projects and workwithwell-known brands fromacrossthe globe. We’llintroduce youtoan ever-expanding ecosystemofpeople,learning, skillsand insights thatwill staywith youthroughout yourcareer.

• Continuous learning : You’lldevelop themindsetandskills to navigatewhatevercomesnext.

• Success as defined by you :We’ll provide the toolsandflexibility,so youcan makeameaningfulimpact,your way.

• Transformative leadership: We’ll give you theinsights, coaching andconfidence tobetheleader theworldneeds.

• Diverse and inclusive culture :You’ll be embraced for whoyou areandempowered to useyourvoice to helpothersfind theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

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