Senior Engineer – IPMPLS Escalation Management

What you work: 

• As a senior engineer you will interact with Tejas Level-1 Support and field Engg.(Level-2 support ) for providing assistance on reported issue.
• Debug/analyse and if required try to reproduce field issue in Tejas lab with customer database and interact with Product Verification (PV)/ Research and Development (R&D) team to analyse the issue further.
• Track the Field Bugs/Enhancements with PLM (Product Line Managers).
• Provide mentoring and specific knowledge transfer to other members of the TAC team.
• Raise/follow up the issue with design following sufficient debugging/analysis of the issue as required.
• Document the troubleshooting steps and provide regular training to field teams
• Provides guidance and promotes teamwork.
• Prioritizes own work in line with the team objectives.
• Ensure that response and resolution time lines are met for field issues, as per committed SLA to customer.
• Involving in field scenario test cases with PV team

Mandatory skills:

• Hands-on experience with MPLS/MPLS-TP network design, implementation, and troubleshooting.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues.
• In-depth knowledge of MPLS/MPLS-TP protocols, including LDP (Label Distribution Protocol), RSVP-TE (Resource Reservation Protocol – Traffic Engineering), and LSP (Label-Switched Path) management. And PHP, LSP Merge, ECMP.
• Experience in handling and troubleshooting issues found in IP and Packet transport networks(PTN). Strong communication and customer handling skills.
• Working knowledge of Layer2/2.5/Layer3 standards protocols & technologies (.1q, QinQ, xSTP, ERPS, SATOP/CEM, MPLS-TP, OSPF, BGP, VRRP, RSVP, IP-MPLS, DHCP, QoS, IGMP, VRF, ACL etc.) are added advantage.
• Ability to debug/analyse/categorize and troubleshoot telco issues efficiently and effectively.
• Must have Linux Knowledge.

Desired skills:

• Familiarity with networking concepts such as BGP (Border Gateway Protocol), OSPF, IS-IS, VLAN and QoS.
• Excellent Verbal/Written communication skills, Polite, Team player, Individual contributor, Self-learner.
• Passion for achieving excellence in process, product quality and reliability.
• Relevant certifications such as CCNP (Cisco Certified Network Professional) or JNCIP (Juniper Networks Certified Internet Professional) are a plus.

Preferred Qualifications:

• Experience: 3 to 6 years’ experience from Telecommunication or Networking background.
• Education: Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree
• Candidate should be good at coding skills in Python