Senior Engineer – Network Support – OTN-DWDM

What you work: 

• As a senior engineer, you will have to handle all the issues raised by Customer and partner and should resolve the issues within the defined SLA.
• Should be ready to visit sites (INTNL Travel) as well to resolve issues if need be.
• Should coordinate with Internal and testing teams for the issues resolution and determine the Root cause.
• Resolutions and Root cause analysis should be shared to the customer within SLA.
• Preparing the Lab setup for troubleshooting purpose.
• Share weekly SLA to Customers and internally.
• Daily updates on issue tracking, Troubleshooting and handover to next shift engineer.
• Proactive Performance monitoring of entire customer Network.
• 7x24x365 NOC support.

Mandatory skills 

• Should be proficient in Technologies like DWDM, OTN, FTTH (OLT & ONT),
• SDH equipment issues Troubleshooting and resolution
• Should have been a part of TAC2/3 team.
• Should have been a part of I&C and testing of DWDM and OTN equipment’s.
• Experience in NMS, L2-L3 switch, IP-MPLS TP.
• Experience in Troubleshooting and configuration.

Desired skills: 

• Familiarity with networking concepts such as BGP (Border Gateway Protocol), OSPF, IS-IS, VLAN and QoS.
• Fair knowledge in the major architectural components of an MPLS VPN.
• Should be able to debug the network issues, train & guide network engineers.
• Excellent Verbal/Written communication skills, Polite, Team player, Individual contributor, Self-learner.
• Familiar with coding/ scripting and automation.

Preferred Qualifications: 

• Experience: 3 to 6 years’ experience from Telecommunication or Networking background.
• Education: Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree.