Senior Escalation Engineer

Job Description/Responsibilities:

• You have a Engineering university degree, combined with at least four years of tech support experience in a large enterprise environment.
• You have acquired solid understanding of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP / UDP / SSLN.
• You are comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services, and have proven understanding Windows.
• Ideally, you have also acquired industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi.
• If this sounds like you, we would love to speak to you right away.

Required Experience/Skills:

• Must have a Graduate Degree in BE/B.Tech from a recognized university
• We are looking for a minimum of 4 years of IT support experience.
• You have experience installing, configuring and administering: Active Directory, Group Policies, and Windows Server Architecture.
• You have a working understanding of networking protocols, security technologies, and topography.
• You should have a deep understanding of OS Internals.
• In order to provide premier support you need general knowledge of scripting (Powershell etc) or introductory coding knowledge.
• You have a basic understanding of Databases (SQL preferred) and SAN technologies for this role.

Preferred Certifications:

• Citrix / Microsoft / VMware
• Networking / Active Directory
• Citrix XenApp / XenDesktop solid understanding
• Virtualization / Cloud solid understanding (AWS / Azure / ESXi)