Senior Manager - Data Capabilities & Automation

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Eli Lilly Services India Pvt Ltd

Commercial Services: Senior Manager Data Capabilities & Automation

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The GOSO Data Capabilities Sr. Manager is responsible for leading a team of Data Analysts, Data Stewards and Data Engineers, through personnel management, staff development, and cross-team communication. The Sr. Manager will be responsible for working with cross-functional, multidisciplinary teams to provide business solutions and projects determined by the objectives and services of the GCDP team - Delivering Globally along with acting as a Program Manager driving key strategic GOSO Automation/AI projects across functional teams.

The Senior Manager would be responsible for leading cohorts of GCDP - Data Privacy, EPH, A&T and Automation/AI. GCDP has quickly become a critical area for our industry. It is vitally important that we demonstrate to all stakeholders that Lilly is managing our data in line with all relevant laws and consents, Master Data Management. The Senior Manager is accountable for the company responses to DSARs across Europe, the US and other relevant geographies. This requires efficient communication and influence with the Global Privacy Office, Affiliate Ethics and Compliance teams, System Owners, Operations Teams and others. The Sr. Manager is expected to continually improve all the different complex parts of the DSAR process, EPH, A&T and to work with relevant stakeholders to ensure efficient implementation. The Sr. Manager will make the necessary operational decisions to run the process in partnership with stakeholders on a daily basis to address operational issues.

The Sr. Manager will draw upon information from multiple internal and external sources to lead and provide technical coaching to the analysts to ensure the effective dissemination of business information and the delivery of the portfolio. The Sr. Manager will report to the Sr. Associate Director– Global Data Capabilities & Automation and work closely with other GCDP, GOSO Leads across GOSO functional teams in LCCI & US to ensure best practices across the function

The Sr. Manager Data Capabilities & Automation is responsible for both technical and people management roles.

Portfolio Management/Delivery

• Responsible/accountable for management/delivery of overall book of work for assigned staff – GCDP (Data Privacy, EPH, A&T) and Automation/AI
• Contribute to driving innovation in the GOSO Data Capability team and identify/anticipate opportunities for new solutions/capabilities across GOSO
• Build a clear understanding of requirements or specifications for analysis and projects, working closely with business partners and end users
• Deliver analysis, services, and project work on time, to specification, and agreed service levels
• Perform analysis and root cause investigations into complex data issues (Tier 3)
• Ensure that risks or issues are understood, communicated, and managed
• Make and present recommendations for process improvement/optimization/new capabilities/SLAs
• Plan work effectively and manage multiple priorities at once
• Work in partnership with external vendors
• Work closely with team members to meet team objectives and deliver projects & services
• Work effectively as a member of a multi-national, GOSO team, ensuring that processes are improved, and knowledge is shared

Operational Excellence

• Ensures all the design documents and data structures are maintained. Plans effective training, leveraging instructional design principles and strategy to create learning solutions for new members
• Facilitate the review/approval process required for all documents. Reconcile all reviewer feedback and address all issues.
• Create and oversee execution of project plan(s).
• Participates on project teams; leads assigned projects.
• Drive quality standards through review of project documents, design, deliverables, final deliverables
• Surfaces process improvement opportunities
• Ensures compliance
• Lead and execute process improvement projects, identifying areas for enhancement, streamlining workflows, and eliminating waste
• Leveraging Lean principles, drive continuous improvement initiatives, ensuring that the commercial function operates at its highest potential
• Define and track key performance indicators (KPIs) related to process efficiency.

Stakeholder Management

• Build good working relationships with stakeholders in the business and IT organizations
• Communicate effectively to all stakeholders on progress of work
• Provide training or knowledge transfer to end users and other stakeholders as required
• Expertise in multiple data and end-2-end processes.

4.People Management and Development

• Recruits, develops, and retains a strategic and operationally capable workforce skilled and knowledgeable in required technologies and data governance
• Effectively creates and manages an agile organization that continuously meets the needs of a changing portfolio.
• Builds an organizational culture aligned with Team Lilly – inclusion, innovation, acceleration, delivery, integrity, excellence, and respect for people.
• Develops staff who demonstrate expertise, strategic thinking, project management, and cross-functional leadership.
• Provide input on employee development, talent assessment, and succession planning activities.
• Develops an organizational talent base that demonstrates judgment-based decision making.
• Provides guidance, training, and supervision to personnel.
• Appropriately manage the workload of direct reports; monitor project timelines and quality and communicate priorities to direct reports.
• Provide technical support and guidance to direct reports as needed.
• Evaluates performance by reviewing documents and attending writing team meetings and recommends developmental actions for all assigned staff.
• Ensure all direct reports are compliant with company policies, procedures and regulations.

Minimum Qualification Requirements:                                                                              

• Masters/bachelor’s degree (preferably in Computers, Engineering background) with 10+ years of experience in Data Governance, Data Stewardship, Data Privacy, Global Customer Operations, driving Innovation Projects etc.
• Knowledge and use of a variety of analysis tools (e.g. Excel, SQL) and understanding of best situations to use specific tools
• Ensure compliance with company policies and any applicable state and federal laws and regulations
• User / Data management, e.g. data loading/extraction, database administration, data interfaces
• Accountable with a passion for delivering results and a superior customer experience
• Experience with AWS, Gen AI, Salesforce.com or Veeva CRM systems, Oracle, Business reporting and analysis delivery
• Expertise in writing and debugging efficient SQL queries
• Ability to quickly analyze upstream and downstream impact for system changes
• Certifications: Lean Six Sigma Black Belt or Master Black Belt certification

Other Information/Additional Preferences:

• Strong interpersonal, communication and analytical skills
• Works well in a team environment and on own initiative
• Some Project leadership / management experience
• Experience in a commercial, sales or marketing team
• Speak and write fluent English, other languages an asset
• Experience of working effectively in cross-functional teams
• Good knowledge of pharmaceutical data and business rules.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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Experience Level

Senior Level