Senior Manager- Operations

Description

Amazon India’s fulfillment Centre team is looking for talented leader who is responsible for all
Senior Operations Managers report directly to the General Manager or Regional Director.
budgetary, people development and operations objectives of the Fulfillment Center (Inbound and
Outbound). Additional responsibilities include managing and leading a team of Operations and Area
Managers, coaching and mentoring the team to ensure performance objectives are met, building
positive employee relations and building leadership bench strength within the Fulfillment Center.



Key job responsibilities
Roles and Responsibilities
• Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and
other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet
and exceed Business Plan. Sets / clarifies requirements and expectations for Ops and Area
Managers. Measures performance, provides feedback, and holds Ops Managers accountable
for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them
into the creation of improvement plans for the functional area. Takes proactive steps to ensure
that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP
Manager, Operation Managers, IT Manager) to build and secure support and resources for
projects and initiatives in his/her area, as well as providing needed support and resources for
other staff initiatives. Able to address operational and personnel issues affecting functional
area. Surface issues with potential to affect multiple functional areas, along with ideas for
solutions and share the same with General Manager and / or HR.
• Coordinates with S&OP team for FC load balancing and future plan requirement, to adequately
prepare the FC to meet business needs.
• Interacts with the trans team to enable smooth operations at FC OB dock, ensuring steady flow
and timely dispatch of customer orders.
• Responsible for the overall safety, quality and performance and customer experience of both
Inbound and Outbound operations.

Basic Qualifications

Basic Qualifications
• 10+ years direct management experience, including a salaried workforce, in a manufacturing,
production or distribution environment.
• Experience with performance metrics, process improvement and Lean techniques.
• Candidates must be flexible to work a variety of hours as business demands, including
overnight, weekends and holidays.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance
management, promotions and terminations.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development Preferred Qualifications.
• Degree in Engineering from a reputed university, MBA preferred

Preferred Qualifications

Preferred Qualifications
• Knowledge of Six Sigma tools and Lean techniques preferred.
• Excellent knowledge of Excel skills required

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