Senior Manager - Risk Operations

Senior Manager Risk, Risk Operations

This role is of leader of Risk Operations within VRMO. This role will require to enhance the vision and charter for identifying bad actors across seller lifecycle, including, risk identification and mitigation across diverse set of programs WW. This role will require to partner with WW risk managers, product teams, tech partners, legal partners and business partners to establish a vision of sustainable compliance.

Key job responsibilities
• Responsible for setting the vision, direction and driving WW alignment to improve overall verification and enforcement of bad actors

• Define, implement and manage bad actor risks, inclusive of the development and reporting against metrics and key performance indicators, meant to assess health of operations and continuous improvement.

• Identify Key Operational Risk areas , ascertain risk thresholds , review processes for its adequacy , engage with stakeholders to drive risk mitigation, monitor Key Risk Indicators and periodically report out risk performance.

• Work with a wide range of cross-functional teams to assess current controls and influence the technology and science teams to build scalable systems.

• Communicate regularly with leadership and ensure consistent reporting of risk indicators and identified controls.


About the team
The Verification Risk Management and Operations (VRMO) team's charter is to protect Amazon platform from bad actors SP across seller lifecycle. In this role, you will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact end to end risk management solution by onboarding, managing, auditing labs and working with multiple stakeholders internally and externally to scale this area. Think of this role as a non-technical “solution architect” where you will be given the autonomy to develop a strategy and build effective mechanisms to scale bad actor verification and mitigation.
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Additional details for internal candidates
Looking for a leader who can define a vision and drive charter in a highly dynamic space, requiring collaboration across diverse functions and geographies. The leader should be able to navigate through ambiguity, make trade off decisions while insisting on the highest standard.
Basic qualifications
- Bachelor's degree or equivalent in Risk Management, Business Administration, Security Management, or a related field
- 10+ years of risk management, audit, legal, compliance, operations, or a similar discipline experience
- Experience with cross functional project or program delivery
- Experience using data and metrics to back up assumptions and develop business cases
Preferred qualifications
- Experience in compliance, audit or risk management
- Knowledge of AI and tech fluency will be an added advantage

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Key job responsibilities
The employee is responsible for managing a large team of risk specialists, providing strategic direction while maintaining a hands-on approach to strengthen processes and store integrity. This role demands the ability to seamlessly transition between high-level leadership and deep-dive problem solving, ensuring the team is equipped to deliver consistent, high-quality outcomes.

A key expectation of this role is the ability to collaborate effectively with a diverse set of stakeholders across the organization. The employee is expected to build strong relationships, communicate with clarity, and influence decisions that drive meaningful impact for the company. This includes aligning cross-functional teams toward shared goals and advocating for solutions that enhance overall business performance.

The employee is also expected to be a champion of continuous improvement — proactively challenging the status quo and identifying opportunities to optimize processes, eliminate inefficiencies, and raise the bar for operational excellence. Rather than accepting existing ways of working at face value, the employee brings a critical lens to every process, driving innovation and sustainable change.

In summary, this role requires a balance of strong people leadership, stakeholder management, strategic influence, and a relentless commitment to process improvement and operational integrity.

Basic Qualifications

- 10+ years of risk management, audit, legal, compliance or related field work including engaging with external stakeholders experience
- 7+ years of team management with 5 or more direct reports experience
- Experience in risk management, audit, legal, compliance or a related field including engaging with external stakeholders
- Experience in team management with 5 or more direct reports
- Experience implementing lean principles and process improvement in an operational environment
- Experience working within a global company, with multi-country responsibilities
- Bachelor's degree or equivalent

Preferred Qualifications

- CAMS Certification or other compliance certification such as CRCM or CRP
- Knowledge of Lean Six Sigma and process improvement methodologies
- Knowledge of International Organization for Standardization (ISO), International Electrotechnical Commission (IEC), or regulatory requirements or standards
- Experience with audit or risk program design, control environment process documentation, and control mapping
- Master's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Senior Level