Senior Manager - Security Operations and Managed Security Services

Senior Manager – Security Operations & Managed Security Services (MSS)

What success looks like in this role:

Operational Leadership & Service Governance

• Lead end-to-end delivery of Managed Security Services across assigned global enterprise accounts.
• Lead SOC managers/leads and analysts across shifts and tiers (L1/L2/L3), including hiring, onboarding, coaching, and performance management.
• Ensure 24x7 coverage, effective shift handoffs, workload balancing, and surge capacity during major incidents.
• Drive a strong culture of accountability, quality, and continuous learning (certifications, tabletop exercises, threat hunting skill progression).
• Build succession plans and reduce key-person risk.
• Serve as senior escalation point for major incidents and executive-level service issues.
• Define, track, and continuously improve Delivery Center performance metrics, including:
  • MTTD / MTTA / MTTR, detection-to-disposition time, containment time
  • SLA compliance (alert triage, escalation, reporting)
  • Case quality, false positive rates, tuning effectiveness
  • Coverage metrics (use-case coverage, log source onboarding, detection efficacy)
  • Customer satisfaction, client escalations, audit findings
  • Lead weekly/monthly operations reviews with dashboards, trends, root-cause analysis, and action plans.
• Lead automation and service optimization initiatives to improve efficiency and reduce manual effort and standardize service delivery
• Collaborate with global delivery centers, account teams, and clients to ensure service quality meets and exceeds expectations

Financial & Margin Accountability

• Own cost-to-serve performance and delivery margin alignment.
• Monitor staffing utilization, workforce planning, and cost structures.
• Identify and remediate margin erosion risks.
• Support financial forecasting, quarterly reviews, and true-up discussions.
• Partner with Finance and Account teams to prevent revenue leakage and ensure scope alignment.

Multi-Team Leadership

• Lead multiple managers across SOC operations, engineering, and service management.
• Define clear performance expectations and accountability frameworks.
• Build high-performance teams with strong ownership culture.
• Drive talent development and succession planning across critical MSS roles.
• Address performance gaps decisively and constructively.
• Ability to manage ambiguity and balance speed with rigor during high-severity incidents.

Client & Executive Engagement

• Serve as primary offshore delivery leader for assigned MSS accounts.
• Participate in governance forums and executive service reviews.
• Communicate operational risks, remediation plans, and financial implications with clarity.
• Strengthen client confidence through structured delivery discipline.

Growth & Solution Enablement

• Partner with Account and Pre-Sales teams to shape MSS and security transformation opportunities.
• Validate operational feasibility of proposed solutions prior to deal closure.
• Support structured transitions from solution design to steady-state operations.
• Contribute delivery insights into pricing, scope validation, and margin planning.

You will be successful in this role if you have:

• 10+ years in cybersecurity operations or managed security services.
• 3–5+ years leading multi-team, 24x7 SOC or MSS environments.
• Demonstrated experience managing enterprise-scale global accounts.
• Experience operating within offshore/global delivery models.
• Proven track record improving operational efficiency or margin performance.
• Incident response operations and command leadership.
• Vulnerability management lifecycle and risk-based prioritization.
• Preferred: IAM operational processes (JML, access reviews, audit support).
• Preferred: GRC service delivery, control monitoring, and compliance operations.

Technical Expertise

• Strong understanding of SOC operations, incident response, and vulnerability management.
• Experience overseeing SIEM/MDR platforms (e.g., Microsoft Sentinel, LogRhythm or similar).
• Working knowledge of cloud security and network security concepts.

Preferred Qualifications

• Experience supporting large enterprise or public sector clients.
• Exposure to SOC modernization or security transformation initiatives.

Relevant certifications (CISSP, GIAC, ITIL, Azure/AWS Security).

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

 

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.

Experience Level

Senior Level