A University degree Business Administration, Finance, Commerce, or related fields with good to have certifications in Fraud management and customer Service
5+ years of experience in contact center operations, with at least 4 years in a managerial role, preferably in the US banking sector.
Strong understanding of consumer banking products, services, and fraud prevention strategies.
Excellent analytical and problem solving skills, with a strong focus on data driven decision making.
Proficient in contact center management software and performance metrics analysis.
Good knowledge of MS Office: PowerPoint, Excel data analysis, Word
Excellent analytical, problem solving, and organizational skills, with a meticulous attention to detail.
Team spirit, solution oriented and can do attitude combined with diplomatic flair
Exceptional communication and interpersonal skills, with the ability to lead and motivate diverse teams and influence clients
Ability to manage multiple p