Senior Product Associate - Data Platform and Customer Insights

Senior Product Associate- Data Platform, Personalization & Insights

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Personalization and Customer Insights, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Leads product backlog reviews and sprint planning sessions to prioritize features and ensure alignment with business goals
• Manages stakeholder engagement, collaborating with cross-functional teams to define requirements, user stories, and workflows that drive customer value
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Collaborates with development teams, leveraging familiarity with AWS and cloud technologies to support technical discussions and solution delivery
• Utilizes JIRA and other agile tools to manage product development activities and ensure timely delivery

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle, including discovery, requirements definition, and delivery
• Experience with JIRA, product backlog reviews, and sprint planning
• Demonstrated stakeholder management and cross-functional collaboration skills
• Developing knowledge of data analytics and data literacy; basic proficiency in SQL or similar languages for evaluating product performance
• Ability to communicate product vision and translate complex concepts into clear, accessible content
• BS in a field such as Product Management, Information Management, Business, Computer Science, Analytics, Engineering Management, or a comparable discipline
• Experience building platforms for developers or working closely with development teams to understand and address their needs
• Knowledge of current trends in digital products, information management, or user experience design
• Experience working in cross-functional teams and managing multiple stakeholders
• Passion for innovation, continuous improvement, and enhancing customer experiences

Preferred qualifications, capabilities, and skills

• Experience in digital banking, financial technology, or customer-focused product management
• Exposure to personalization, customer insights, or similar domains within product development
• Ability to understand and query data sets for analysis or requirements gathering (e.g., using SQL, Python)
• Familiarity with AWS data lakes, Snowflake, and modern data platforms
• Exposure to machine learning or data science concepts
• Experience with tools such as Confluence, MS Office, Tableau, Grafana, or similar for documentation, collaboration, and data visualization

• Understanding of data quality principles and data governance practices

   

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Senior Level