Senior Product Manager

Senior Product Manager, Jira Service Management

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

As a Senior Product Manager, you will take end-to-end ownership for designing and delivering out-of-the-box (OOTB) vertical solutions for Atlassian’s Service Collections ESM products. These pre-configured, industry-specific packages provide customers with ready-to-use workflows, dashboards, automation, and data models tailored to common service management practices such as IT Asset Management, Configuration Management, and HR Service Management.

In this role, you will:

• Define and prioritise OOTB solutions that address key customer pain points, using data and customer insights to inform decisions and measure impact.

• Collaborate closely with engineering, design, marketing, and go-to-market teams to deliver high-quality solutions on time, ensuring alignment across stakeholders.

• Leverage standardised data structures and templated components to deliver seamless, end-to-end experiences for specific verticals (e.g., ITSM, HRSM).

• Integrate Atlassian platform capabilities—including automation, analytics, and AI agents—into these solutions to drive efficiency and effectiveness for enterprise customers.

• Gather, analyse, and act on customer feedback and product usage data to iterate and continuously improve solutions, ensuring they meet evolving customer and business needs.

• Communicate product vision, progress, and outcomes clearly to stakeholders at all levels, fostering alignment and transparency.

• Champion best practices and foster a culture of learning, experimentation, and continuous improvement within the team.

Your work will help transform Service Collection OOTB offerings from flexible, general-purpose tools into best-practice, opinionated solutions that enable customers to quickly realise value and scale their service management practices.

Qualifications

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Experience Level

Senior Level