Senior Program Analyst - Quality Assurance

Senior Program Analyst - QA

Company Description

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. 

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

Job Description

 

Key Responsibilities:

end to end operational activities such as Onboarding, Renewals, Extension, Timecard approvals, Offboarding & Invoicing.

• Work closely with Recruitment specialists to deliver top-notch service to the client 

• Responsible for backend transactional items such as updates to the hiring manager, Cost Centre, End Date, customer-defined fields, etc within the vendor management system. 

• Enter new contractor profiles (contact information) and details of assignment into VMS. 

• Assist Recruitment Specialists with extension of contract assignments

• Conduct new hire orientation for contractors

• Liaise with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignment and at end of assignment 

• Ensure all work orders are closed in the VMS system when notified of an end of assignment 

• Ensure the security department is notified of end of assignments 

• Assist in collection of contractor hours and approval of time by hiring managers

• Constant interaction via email and phone with client, staffing vendors, contract personnel and other partners 

• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time. 

• Log all client and vendor inquiries into Salesforce.com 

• Assist in running and reviewing standard program reporting as requested  

• Provide general program and system user support

• Ensure compliance with client procurement policies, guidelines and processes 

• Monitor data integrity and act as team player to all peers

 

 

Qualifications

Required Skills:

• 3 year of minimum work experience in MSP business
• Minimum 2 years experience in QA
• Experience working for a VMS such as Beeline or Fieldglass and /or Contingent/Contracting space preferred 
• Excellent verbal and written communications 
• Ability to work in a dynamic environment that changes from day to day 
• Excellent analytical and problem-solving skills required 
• Excellent documentation and follow up skills required
• Strong organization skills and attention to detail 
• Knowledge of MS Office and PC skills
• Able to work independently 

 

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Experience Level

Senior Level