Senior Program Manager - Cross Border Selection

Senior Program Manager, Cross Border Selection Technology

Stay local, shop global! Amazon Global Store allows customers to easily discover a wide selection of international products available from Amazon’s websites around the world, offering simplified customs, faster delivery, local language and payment support, and a world-class customer service. Global Store has presence in multiple countries and will continue to stay at the forefront of Amazon’s global expansion strategy. We are looking for an entrepreneurial, analytical, and creative product leader to drive our initiatives around improving delivery experience across stores.

In this role, you will use a combination of outstanding thought leadership, analytical skills, cross-functional partnership, business judgment, and strategic thinking to innovate on behalf of our cross-border customers. You will thrive working with cutting-edge technology and be able to build a strong understanding of cross-border shoppers and their needs to scale the product globally. You will have the opportunity to lead work-streams across CX, selection, cross-border delivery experience, Finance, Legal, Operations, SCOT, Global Logistics, Marketplace, Accounting, Tax, to name a few. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving cross-border/ cross-regional problems. You will tackle novel, challenging situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple product and technical teams at Amazon in different international locations.

Key job responsibilities
- Identify and prioritize key strategic initiatives for Cross Border Selection team.
- Align key/senior stakeholders to a bold vision for Cross border through PRFAQs and other strategy documents
- Program Manage the key business metrics (speed perception goal, size of business) working across stakeholders
- Drive strategic projects (e.g. setting up a proof of concept to make the program bigger in select metros) and hold the right teams accountable in a data-driven way
- Set up relevant mechanisms with the relevant teams to support business metrics and strategic projects
- Establish clear reporting working with analytics to support both the strategy and execution

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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Experience Level

Senior Level