Senior Site Reliability Engineer

We are seeking a Senior Site Reliability Engineer (Infrastructure & Site Reliability Engineering) with experience in AWS, GCP, Kubernetes, and GitOps to work with our Site Reliability Engineering (SRE) team. The successful candidate will understand SRE practices and have a track record of implementing high-quality site reliability engineering practices (SLAs, SLOs, Proactive Alert Management, Incident Response/Review, Postmortems, etc.).

In this role, you will work with our SRE and cross-functional engineering teams to develop and operate our development and production infrastructure and operations

Responsibilities:

• Work collaboratively with software engineering teams to define infrastructure and deployment requirements.
• Contribute actively and assist in our automation and observability initiatives
• Learn, develop, and maintain operational tools for deployment, monitoring, and analysis of cloud (AWS & GCP) infrastructure and systems
• Work closely with team members to lead the response to production incidents, conduct postmortems, and drive continuous improvement efforts as part of 24/7 on-call rotations for exposure to critical issue resolution
• Contribute to on-call documentation and incident response playbooks
• Establish and drive operations performance through SLOs
• Embrace and adhere to development best practices, including continuous integration/deployment and code review
• Demonstrate a strong commitment to continuous learning and professional development by seeking opportunities for mentorship and learning within the team.
• Our team uses practices to maximize our development velocity, including but not limited to: continuous integration/deployment, code review via GitHub pull requests

Ideal Attributes

• Strong customer orientation
• Excellent interpersonal and organizational skills
• Attention to detail and focus on quality
• Strong communication skills to effectively liaise with both technical and non-technical staff
• Ability to act decisively and work well under pressure
• Must be a collaborative problem solver
• Strong bias for ownership and action

Qualifications:

• At least 5+ years of experience designing, building ,and maintaining SAAS environments
• 4+ years of experience designing, building,g and maintaining AWS/GCP infrastructure with Terraform
• Experience building and running Kubernetes clusters
• Experience with observability (monitoring, logging, tracing, metrics)
• Experience with GitOps CI/CD processes
• Experience with scripting with Python, Go (Golang), bash, or PowerShell, and AWS CLI tools
• Experience with security operations – security policies, infrastructure, key management, setup of encryption at rest and transport