Job Description

• Oversee the delivery of services to ensure they meet the agreed-upon standards and timelines. Ensure that the service delivery processes are efficient, effective, and aligned with industry best practices.
• Client Relationship Management: Serve as the primary point of contactforclients, building and maintainingstrong relationships. Understand client needs and ensure their satisfaction with our services.
• Project Management: Plan, execute, and oversee projects from inceptionto completion. Ensure projects are delivered on time, within scope, and within budget.
• Team Leadership: Lead and manage a team of professionals, providing guidance, support, and mentorship. Foster a collaborative and high-performance work environment.
• Quality Assurance: Implement and maintainquality assurance processes to ensure the highest standards of service delivery. Continuously monitorand improve service delivery processes.
• Risk Management: Identify, assess, and mitigate risks associated with service delivery. Develop and implement risk management strategies to ensure continuity and reliability of services.
• Reporting and Documentation: Prepare and present regular reports on service delivery performance to stakeholders. Maintain accurateand up-to-date documentation of service delivery processes and activities.
• Continuous Improvement: Identifyopportunitiesforprocess improvements and implement changes to enhance service delivery. Stay updated with industry trends and best practices.