Senior specialist

Qualification: B-Tech

Experience: 2.5-5 Years

Skills: Network Data

Job description:

Domain : NETWORK DATA

Sub Domain : DATA - LAN (CISCO)

Skill : Cisco Routers / Switches / Wir

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases