SENIOR SPECIALIST

Experience

2.5-5 Years

Skill (Primary)

Data Center-Network Data-Network Data

Qualification

B-Tech

Location

Bangalore

Job Description (Posting).

Job Description- NetscalerStrong logical/critical thinking and problem resolution skills.Proven ability to work on multiple complex issues and prioritize work according to business processesStrong communication and ability to handle high profile customers with critical issues.Willingness and ability to obtain advanced Citrix Certification within 1 year of service.Strong understanding of common Protocols (such as TCP/IP, HTTP, SSL, NAT, DHCP, DNS, etc.)Working knowledge of Networking (Routing, Switching, Web App Firewalls, Load balancing, VPN, etc.)Working knowledge of Authentication Protocols (LDAP, Kerberos, Radius, SAML, etc)Good understanding of Linux operating system (Shell, boot process, IPtables, cron, udev, filesystem, etc.)Familiarity with Debugging tools such as Netmon, TCPDump, Wireshark, Fiddler, etc.Familiarity with Windows Server Administration (Active Directory, Exchange, Sharepoint, etc) is a plus. Indepth Knowledge of OSI layer. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Experience Level

Senior Level