Senior Support Engineer - Cloud Migration Specialist

Senior Support Engineer, Cloud Migrations

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

• Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud

• Jumping on to calls with customers to provide updates on migration.

• Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project

• Contribute to the creation and review of knowledge articles

• Participate in release readiness activities

Qualifications

• 8+ years of experience in support, software services, and/or system administration for a large end-user community

• 2+ years of experience working with enterprise customers in a high touch model

• Database skills, with the expertise to write and update SQL queries with ease

• Expertise to write Scripts (Python, bash/shell)

• Experience with SSO, SAML, LDAP, Active Directory, SSL, etc

• Experience with Splunk

• Experience with APIs and REST calls

• Worked with different operating systems, such as Linux, Unix, and Windows.

• Knowledge of networks

• Experience supporting Java, especially the JVM components

• Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert

• Experience working in an Enterprise environment or with Enterprise customers

• Exhibit team-oriented and the ability to work with several people and roles

• Experience in server-to-cloud migrations an added advantage

Experience Level

Senior Level