Senior Systems Engineer - IT Service Management

Responsibilities

• Hands-on experience in networking, routing, and switching technologies of 3 to 4 years.
• Thorough knowledge of Networking, OSI Layers •
• Thorough knowledge of Network security concepts, secure network design/deployments •
• Hands-on experience with working on Firewall, IPS, Security management, Routers, and Switches Good understanding of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP), Routing Protocols, IP addressing and subnetting, VLANs Experience with firewalls, internet VPNs, remote implementation, troubleshooting, and problem resolution.
• Familiarity with server management and monitoring tools.
• CCNA or CCNP certifications is a plus.
• Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management.
• Experience in using ticketing tools such as service now, remedy will be an added advantage.
• Excellent written and verbal communication skills.

Preferred Skills:

• Technology->Network-LAN/WAN-Switches/Routers->Alcatel-Network-LAN/WAN

Educational Requirements

• Bachelor of Engineering

Service Line

• Computers & Communications Division

Work Experience

• 2-6 Years