Senior Systems Quality Assurance Analyst - UAT and Payment Operations

Senior Systems Quality Assurance Analyst - UAT Experience in Payment Operation

About this role:

Wells Fargo is seeking a Senior Systems Quality Assurance Analyst

In this role, you will:

• Document test cases and risk research and create test plans
• Record test progress and results
• Identify and track issues throughout testing
• Perform manual and automated testing
• Consult with users providing advice and direction
• Develop standards and procedures to determine product quality and release readiness
• Drive innovation and streamline overall testing processes
• Research system features being tested
• Partner with Engineers to develop testing strategy
• Log, track and verify resolution of software and specification defects
• Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
• Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
• Lead projects, teams or serve as a mentor for less experienced staff

Required Qualifications:

• 4+ years of Systems Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Develop and execute comprehensive system quality assurance testing initiatives across software platforms
• Create test strategies, test plans, and detailed test scripts for complex business and technical scenarios
• Validate IVR flows, CTI integrations, speech recognition performance, and end-to-end customer journeys
• Execute test suites (manual and automated) and document test outcomes
• Identify, document, and validate defect fixes and ensure alignment with specifications
• Develop standards and procedures to improve test efficiency and determine release readiness
• Lead and guide testing activities for medium to large initiatives
• Collaborate with developers and cross-functional teams to analyze defects and refine testing strategies
• Drive implementation of testing-related initiatives impacting multiple lines of business
• Ensure compliance with regulatory, risk, and governance standards
• Work closely with stakeholders to implement key risk and quality initiatives
• 7+ years of Systems Quality Assurance experience or equivalent through work, education, training, or military background
• Demonstrated experience in testing IVR flows, speech systems, and customer engagement platforms
• Experience with Hammer (preferred), Cyara, Empirix, or similar IVR testing tools

• Strong experience across multiple testing domains

• Hands-on experience in automation using Selenium / Playwright or similar tools
• Expertise in Cucumber/BDD, automation framework design, scripting, debugging, and execution
• Experience with automation reporting tools such as TestNG, Jenkins, HyperExecute, and version control using GitHub
• Working knowledge of HP ALM/QC, Octane, TFS, JIRA, or similar defect management tools
• Strong analytical thinking, problem-solving ability, and attention to detail
• Solid experience with the Agile development lifecycle
• Experience in User Acceptance Testing (UAT) planning and execution
• Strong communication, collaboration, and stakeholder management skills
• Ability to prioritize, take accountability, and deliver results under pressure
• Experience mentoring team members or leading QA efforts within projects
• Familiarity with brokerage/financial advisor platforms and associated workflows
• Ability to design test strategies, estimate efforts, develop test plans, and manage end-to-end execution
• Passion for continuous improvement in QA processes, frameworks, and tools
• Understanding of Agentic AI concepts, including planning, reasoning, and multi-step task execution
• Exposure to LLM-driven testing assistants and agent-based automation for enhancing QA efficiency
• Experience with AI-powered test case generation, self-healing tests, and intelligent defect prediction
• Knowledge of applying AI agents to IVR, CCaaS, and conversational experience validation
• Familiarity with AI‑assisted automation using Copilot, OpenAI-based agents, or similar platforms
• Ability to integrate emerging AI/ML capabilities into testing strategy and automation frameworks
• Willingness to explore and experiment with new AI-driven quality engineering solutions

Job Expectations:

• Work hours: 1:30 PM to 10:30 PM IST (subject to change based on business needs)
• Occasional weekend support may be required
• Support UAT for CSBBO CCaaS services and capabilities
• Partner with business and technology teams (digital, mainframe, contact center, AI) to design, customize, and optimize test suites for web and desktop platforms
• Contribute to test automation, test data management, analytics, and innovative technologies to improve QA effectiveness
• Mentor team members and promote knowledge sharing across global teams

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.