Senior TAC Engineer- CFTS, Routing & Switching

Juniper Networks India Pvt Ltd

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 7 years

Job Details

Job Description

Senior TAC Engineer- CFTS, Routing & Switching


The responsibilities includes-

  • Lead and drive troubleshooting on Customer reported issues.
  • Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
  • Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
  • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
  • Keep the other support teams trained on the designated CFTS customer network, practices followed.
  • Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
  • Mentor newly hired support engineers and peers in technical areas of specialty.
  • Products to be supported - Juniper Routing and services platforms (PTX, MX, ACX and JSM products)

 

This is an individual contributor role. There will be weekend coverage as per roster.


Primary Skills required:

  • Excellent Customer handling and communication (verbal and written) skills 


Thorough understanding of -

  • Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Multicast protocols [IGMP, IGMP-snooping, PIM]
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.

 

Prefer to have understanding/Exposure/Expertise in one or more areas:

  • Advanced Multicast technologies- NG-MVPN, Draft Rosen
  • Basic knowledge on advanced Service provider technologies – SIP, GSM, LTE, 5G
  • Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
  • Perl/Python/Unix/Expect scripting, Network automation tools,

 

Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 7 years’ experience in Networking Industry.

Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -

  • 2+ years extensive JUNOS experience OR minimum 3+ years’ experience in Troubleshooting in Telco or Service provider networks, Datacentre networks or Enterprise core networks.
  • Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
  • Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.

Job role

Work location

Bangalore

Department

IT & Information Security

Role / Category

IT Security

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 7 years

About company

Name

Juniper Networks India Pvt Ltd

Job posted by Juniper Networks India Pvt Ltd

Apply on company website