Senior TAC Engineer- CFTS, Routing & Switching
Juniper Networks India Pvt Ltd
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Senior TAC Engineer- CFTS, Routing & Switching
Juniper Networks India Pvt Ltd
Bengaluru/Bangalore
Not disclosed
Job Details
Job Description
Senior TAC Engineer- CFTS, Routing & Switching
The responsibilities includes-
- Lead and drive troubleshooting on Customer reported issues.
- Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
- Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
- Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
- Keep the other support teams trained on the designated CFTS customer network, practices followed.
- Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
- Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
- Mentor newly hired support engineers and peers in technical areas of specialty.
- Products to be supported - Juniper Routing and services platforms (PTX, MX, ACX and JSM products)
This is an individual contributor role. There will be weekend coverage as per roster.
Primary Skills required:
- Excellent Customer handling and communication (verbal and written) skills
Thorough understanding of -
- Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
- Multicast protocols [IGMP, IGMP-snooping, PIM]
- MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.
Prefer to have understanding/Exposure/Expertise in one or more areas:
- Advanced Multicast technologies- NG-MVPN, Draft Rosen
- Basic knowledge on advanced Service provider technologies – SIP, GSM, LTE, 5G
- Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
- Perl/Python/Unix/Expect scripting, Network automation tools,
Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 7 years’ experience in Networking Industry.
Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -
- 2+ years extensive JUNOS experience OR minimum 3+ years’ experience in Troubleshooting in Telco or Service provider networks, Datacentre networks or Enterprise core networks.
- Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
- Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.
Job role
Work location
Bangalore
Department
IT & Information Security
Role / Category
IT Security
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 7 years
About company
Name
Juniper Networks India Pvt Ltd
Job posted by Juniper Networks India Pvt Ltd
Apply on company website