Senior Technology Operations Analyst - Infrastructure Support

Senior Technology Operations Analyst (L2, Infrastructure Support)

About You – Experience, Education, Skills, and Accomplishments

• 6+ years of experience in Technology Operations, Infrastructure Support, or Monitoring
• Bachelor’s degree in Computer Science, IT, or related field
• Strong expertise in L1/L2 production support for enterprise applications
• Hands-on experience with monitoring/observability tools and alert optimization
• Solid understanding of Incident, Problem, and Change Management (ITIL)
• Proficiency in Linux/Unix systems with basic Python/Bash scripting
• Proven track record in handling critical incidents, improving monitoring, and driving automation

It Would Be Great If You Also

• Demonstrate strong ownership and accountability in production environments
• Have experience in customer-facing or stakeholder communication roles
• Are proactive in identifying gaps and driving continuous improvements
• Possess strong analytical and problem-solving capabilities
• Have experience creating runbooks, SOPs, and knowledge documentation
• Are comfortable working in 24x7 shift-based environments
• Show interest in cloud technologies and DevOps practices

What Will You Be Doing in This Role

• Provide advanced L1/L2 support and ensure system stability and availability
• Monitor applications/infrastructure and proactively respond to alerts
• Manage incidents, perform troubleshooting, and drive RCA activities
• Execute production changes including patching and maintenance
• Develop automation scripts using Python/Bash to improve efficiency
• Collaborate with DevOps and engineering teams on deployments and improvements
• Mentor junior analysts and support knowledge sharing across teams

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Experience Level

Senior Level