Senior Salesforce Quality Assurance Engineer

Senior Test Engineer

Location: [Bengaluru / Hybrid. 
Employment Type: Full-time
Role: Salesforce QA

About the Role

We’re looking for a detail-oriented Salesforce QA Engineer with 5–6 years of hands-on testing experience across Salesforce clouds, with deep expertise in Experience Cloud (Communities/Digital Experiences). You will own end-to-end quality for community portals, including functional, integration, regression, security, and UI testing—across desktop and mobile—while contributing to automation, CI/CD, and best-in-class release quality.

Key Responsibilities

• Quality Ownership: Define and execute test strategies, plans, and test cases for Salesforce Experience Cloud sites (B2B/B2C), templates, and customizations (LWC/Aura/Flows/APEX).
• Functional & Integration Testing: Validate user journeys (registration, login/SSO, self-service, case creation, knowledge, CMS content), guest user flows, sharing sets, and role-based access.
• Security & Compliance: Test guest user access, sharing rules, sharing sets, profiles/permission sets, OWASP top 10 risks, CSRF/XSS, and session security in Experience Cloud.
• API & Data Validation: Test REST/SOAP integrations (e.g., Experience Cloud ↔ Service/Marketing/3rd party), use Postman/ReadyAPI, validate payloads, and perform SOQL-based data checks.
• Non-Functional Testing: Validate performance, responsiveness (mobile-first), accessibility (WCAG 2.1), and governor limits.
• Release Readiness: Support deployments across sandboxes to production (Change Sets/Copado/Gearset), perform smoke/UAT regression, and sign-off with clear quality metrics.
• Defect Management: Log, triage, and track defects to closure using Jira/Azure DevOps; drive root cause analysis and preventive actions.
• Collaboration: Work closely with Product Owners, Admins, Developers, and Architects in Agile/Scrum ceremonies; contribute to test data strategy and environment readiness.

Must-Have Qualifications

• 5–6 years of total QA experience with at least 3+ years in Salesforce Testing.
• Strong, demonstrable experience with Salesforce Experience Cloud (Digital Experiences/Communities), including:
  • Site setup, templates (Customer Account Portal / Partner Central / Build Your Own), navigation, branding.
  • Guest user security, sharing sets, audience targeting, page variations, CMS, moderation.
  • Authentication flows (Self-registration, SSO/SAML/OAuth, Auth Providers).
• Hands-on testing of LWC, Aura, Flows, Approval Processes, and Record-Triggered Flows.
• Proficiency in writing clear test cases, test data design, and traceability from user stories/acceptance criteria.
• Solid experience with one or more test automation tools for Salesforce: Provar, Copado Robotic Testing, Selenium, Cypress, or WebdriverIO.
• API testing with Postman (REST/SOAP), JSON/XML validation; basic SOQL and familiarity with Developer Console.
• Tools: Jira/Azure DevOps, Zephyr/Xray/qTest, Git, Salesforce Data Loader.
• Strong understanding of Salesforce security model, profiles, permission sets, OWD, roles, sharing rules.
• Excellent communication, documentation, and stakeholder management skills.

Good-to-Have (Preferred)

• Salesforce certifications: Administrator (ADM-201), Platform App Builder, Experience Cloud Consultant, or Certified Associate.
• Exposure to CI/CD for Salesforce (Copado/Gearset/SFDX), scratch orgs, and test automation in pipelines.
• Experience with Marketing Cloud, Service Cloud, Knowledge, Digital Engagement, B2B Commerce.
• Performance testing (e.g., k6/JMeter) for external-facing Experience Cloud portals.
• Accessibility testing tools (e.g., axe, Lighthouse).
• Experience with internationalization/localization testing on community sites.

If you are passionate about software quality and have a strong background in Salesforce - Sales Cloud, we encourage you to apply and join our team in Bangalore.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.