Senior Travel Counselor

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do on a Typical Day:

• Incumbent will be responsible to efficiently manage travel requirements for Australia, Singapore, UAE, Hong Kong or India customer via emails, calls and chat.
• Should be flexible to work in rotational shifts 24/7.
• Flexible to work on weekends, public holidays and festivals.
• Should be skilled to provide excellent customer service to all Amex GBT clients.
• Efficient in handling regional and global corporate clients with their end to end travel requirements: Air reservation/ Ticketing/ Exchange/ Hotels and car booing requests.
• Maintain ongoing, collaborative, working relationships with co-workers to achieve customer and business goals. Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company
• Flexible to adapt and learn new tasks and keen to multi-tasking.
• Flexible to support other line of business process if needed
• Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients

What We’re Looking For:

• Vast knowledge of GDS system- Sabre or Galileo is a mandatory requirement
• Extensive knowledge of Domestic & international Air P2P, Circle/Multi city/RTW itineraries, Hotel and car booking.
• Minimum educational qualification required is Graduate
• Diploma/Post Graduation in travel & tourism will be added advantage
• Minimum 2+ years of relevant experience in front end customer facing role such as Domestic and International Air reservation process, ticketing, exchanging, Hotel, Car booking through GDS.
• Ticketing – Domestic & International (Point to Point & Complex)
• Exchange – Domestic & International (Full & Partial)
• Knowledge of Fare calculation and key checks to avoid ADMs
• Point of sale knowledge of AU/ SG/HK/UAE markets would be added advantage.
• Good PC skills, MS office applications (MS Word, Excel Power point & Outlook.
• Excellent spoken and written communication (English)
• Ability to work under demanding/difficult situations
• Good understanding of key drivers of customer satisfaction
• Carries a positive and focused approach at workplace
• Good problem-solving skills and attention to details
• Open to work in 24/7 environment, roster off.

     

Location

Bangalore, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Experience Level

Senior Level