Service Delivery Officer

Equitas Small Finance Ltd

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

Service Delivery Officer

 

RoleCategoryParametersParameter Weight %MetroUrbanSURural
Service Delivery OfficerQuantitative ParametersMoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker)15%NANANANA
Service Delivery OfficerQuantitative ParametersMapped Book: 3% MoM TRV Growth of Mapped Book20%



Service Delivery OfficerCustomer EngagementWelcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch)10%NANANANA
Service Delivery OfficerCustomer EngagementBranch Customer Base: Conduct customer events in Branches (min 2 per Month)10%NANANANA
Service Delivery OfficerPortfolio ManagementBranch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption)15%NANANANA
Service Delivery OfficerPortfolio ManagementBranch Elite Customer Base: Touch base (Telephonically) with entire Elite Customer base of the Branch once in a Qtr and create awareness on Convenience Banking10%



Service Delivery OfficerPortfolio ManagementMapped Book : Product Penetration Index (Average Growth @ Portfolio Level) @ 0.1 per Month10%



Service Delivery OfficerBranch OperationsLobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management  - Nil customer escalations10%NANANANA



100%



Job role

Work location

Branch Banking>Rest of India 2>Karnataka>Karnataka>Bangalore 1>Bangalore 1>Karnataka>3003>H S R layout

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

About company

Name

Equitas Small Finance Ltd

Job posted by Equitas Small Finance Ltd

Apply on company website