Service Delivery Operations Representati

Project Role : Service Delivery Operations Representati
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments effectively. - Drive people management activities within the delivery team. - Ensure service delivery quality and cost efficiency. - Implement process improvements to enhance operational efficiency. - Collaborate with cross-functional teams to address service delivery challenges. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Strong understanding of IT operations and service delivery processes. - Experience with incident management and problem resolution. - Knowledge of cloud computing platforms and infrastructure. - Hands-on experience with monitoring tools and automation technologies. Additional Information: - The candidate should have a minimum of 3 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full time education is required.