Service Delivery Ops Analyst

Skill required: Treasury - Treasury Cash Pooling & Netting
Designation: Service Delivery Ops Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Y• Meet SLAs and KPIs. • Escalate any issues to team lead. • Adhere to the deadlines of client and currencies. • Keep abreast of the new changes in the markets rules. • Ensure up to date standard operating procedures. • Meet SLAs and KPIs. • Escalate any issues to team lead. • Adhere to the deadlines of client and currencies. • Keep abreast of the new changes in the markets rules. • Ensure up to date standard operating procedures. • Meet SLAs and KPIs. • Escalate any issues to team lead. • Adhere to the deadlines of client and currencies. • Keep abreast of the new changes in the markets rules. • Ensure up to date standard operating procedures. "
What are we looking for? "• Play active role in identifying opportunities inprocess improvements. • Ensure timely completion of the market specific tasks. • Endeavour to learn as many functions as possible. • 1-2-1 with the team leaders to track self-performance and identify areas of improvement. • Complete daily checklist in timely manner. • Ensure that the process documents are up to date and capture all new updates in the market. • Manage fluctuating volume. • Day today issues. • Play active role in identifying opportunities inprocess improvements. • Ensure timely completion of the market specific tasks. • Endeavour to learn as many functions as possible. • 1-2-1 with the team leaders to track self-performance and identify areas of improvement. • Complete daily checklist in timely manner. • Ensure that the process documents are up to date and capture all new updates in the market. • Manage fluctuating volume. • Day today issues. "
Roles and Responsibilities: "•In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts "