Service Desk Associate

Unisys India Private Limited

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Service Desk Associate

Unisys is hiring for the role of Service Desk Associate!

Responsibilities of the Candidates:

  • First point of contact for all end user-reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow-up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensures all cases are updated in the system
  • Support multiple clients through customer service professionalism and insight

Requirements:

  • A minimum of a PUC and above or equivalent with English as the primary language
  • 1 to 4 years of experience with IT Service Desk (Tech Support Voice Process)
  • Excellent verbal and written communication.
  • Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Multitasking and coordination skills
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Willingness and ability to work in shifts (24 x 7)

Job role

Work location

Bangalore

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Unisys India Private Limited

Job posted by Unisys India Private Limited

This job has expired