Service Desk Associate
Unisys India Private Limited
Service Desk Associate
Unisys India Private Limited
Bengaluru/Bangalore
Not disclosed
Job Details
Job Description
Service Desk Associate
Unisys is hiring for the role of Service Desk Associate!
Responsibilities of the Candidates:
- First point of contact for all end user-reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow-up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensures all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Requirements:
- A minimum of a PUC and above or equivalent with English as the primary language
- 1 to 4 years of experience with IT Service Desk (Tech Support Voice Process)
- Excellent verbal and written communication.
- Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
Job role
Work location
Bangalore
Department
IT & Information Security
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Unisys India Private Limited
Job posted by Unisys India Private Limited
This job has expired