Greetings,

We are hiring Exp candidates for  SERVICE DESK (Technical Voice Support - Microsoft) role for a Leading MNC in Bangalore. 

Our Client is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services.

ROLE : SERVICE DESK (Technical Voice Support-Microsoft)

Job LOCATION : Bangalore

JOB DESCRIPTION : 

• Good knowledge and Admin level experience Active directory, Microsoft exchange- email migrations, hybrid migrations, Microsoft teams and share point admin support.
• Experience on Rave or DFM or Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.

• Qualification : Technical Graduate (Be/ Btech/ Bsc IT/ MSC IT/ BCA/ MCA/ Mtech/ Bcom CS)
• Shift : 24*7
• Experience     : 1-5 years of Experience in Technical support microsoft exchange is a must
• Must have experience of microsoft exchange, Microsoft Outlook 365, Bit Locker & Active Directory, internet issues, bluescreen issues.
• Also must have experience in Laptop/Desktop Troubleshooting & VPN Installation
• 5 days working, 2 rotational week off.
• work from office
• 
  
• Excellent communication skills – CEFR :: B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared
• Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams
• Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
• Aware of current role SLA and Metrics handled
• Work from Office is mandatory, Bangalore.
• 24*7 Shifts is mandatory

• Skill set :: Technical Service Desk(Voice)-L1 and L2 Support.
• salary upto 7 lpa
• Process incentive and IJP
•