Service Management Coordinator

Service Management Coordinator

Project Role : Service Management Coordinator
Project Role Description : Support implementation and maintenance of IT service management processes, ensuring alignment with service management best practices. Assist in incident, problem, change management activities. Enhance service delivery through reporting and insightful analysis.
Must have skills : Servicenow Tools Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Position Overview:
The Planview Administrator will be responsible for managing, configuring, and supporting the Planview platform to ensure seamless portfolio, project, and resource management.
Key Responsibilities:
Configure and maintain Planview PPM Pro modules (Portfolio, Project, Resource, Financials)
Manage user accounts, roles, permissions, and security settings
Monitor system performance and troubleshoot issues.
Implement workflows, reports, and dashboards tailored to business needs.
Customize fields, forms, and layouts to support organizational processes.
Provide end-user support and resolve technical queries.
Design and deliver portfolio, project, and resource utilization reports.
Provide insights into leadership for strategic decision-making.
Collaborate closely with project managers to ensure the platform aligns with evolving business processes.