Service Operations Specialist

Company Description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Job Description

Supports Sandisk service operations department based in Prague, Czechia including customer service interactions, reports, and planning. Provides the highest level of customer service with a sales-minded attitude while developing lasting internal and external customer relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively support internal teams and service providers, to ensure team objectives are being carried out.
• Coordinate with warehouse employees, and shipping supervisors to plan and schedule pickups and distribution of inventory items.
• Monitor and maintain customer satisfaction, working towards removing possible barriers in ensuring that products are exchanged and returned in line with the warranty policy.
• Actively participate in meetings with the Corporate Customer Services, Service Centers and Support teams.
• Assist in developing processes to meet specific customer RMA requirements.
• Assist in training/ developing new regional Service Centers to provide in country RMA processing as necessary.
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
• Regularly audits work being done by internal and third-party provider teams to ensure all standards are met.
• Write regular inventory reports, detailing inventory counts, discrepancies, and other statistical data.
• Forecast inventory required to do customer RMA fulfillment.
• Support with new systems implementation /training.

Qualifications

• Warranty Services, any ERP knowledge preferred
• Ability to work in a fast-paced and changeable environment while maintaining quality of work.
• Comprehensive electronics Industry Knowledge.
• Strong Written and Verbal Communication
• Advanced understanding of Microsoft Excel, PowerPoint, and Word.
• Understands CRM systems and practices, such Oracle, SAP, and Sales Force.
• Excellent reading, writing, and speaking skills in English.
• Requires excellent communication and organization skills. 
• Good team player and able to work autonomously.

Additional Information

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@sandisk.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Experience Level

Senior Level