ServiceNow Assistant Manager

ServiceNow Assistant Manager

 

Role Responsibilities:

• The ServiceNow Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
• Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements
• Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.
• Always follow best development practices during support/development.
• Support other developers in their work to integrate existing systems with Service Now 
• Support business process owners in configuring the platform 
• Strong expertise in Design, Development and

Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application.

• Should be proficient to provide functional and

Technical insight

• Knowledge in Web Technologies (XML, HTML,

JAVA Script, etc.) Will be an added advantage

• Exposure to ITIL Framework, IT Management

Tools

• Strong verbal communication skills and ability to

Establish a rapport with clients and colleagues

• Strong organizational and analytical skills
• Exceptional Interpersonal Skills & Ability to work

Independently and with a team

Ability to flexible to stretch and learn new

Technologies/process whenever necessary

• Ability to work in second shift in India when required

 

Requirement:

• Candidate should have the ability to perform in a dynamically changing environment
• Should have prior working experience in ServiceNow tool
• Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members
• Ability to work under pressure and handle crunched timelines
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork
• Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.

 

Must-Have Certifications

• Certified System Administrator (Desired) 
• ITIL Certifications (desired)
• Other Service-Now Certifications (Preferred)
• Scrum master (Preferred)

 

Experience & Background 

• B-Tech/BCA/MCA/MBA
• 7+ years of IT industry experience.

 

• Consistently engage with the clients, interpret their requirements, staff projects while managing the communication flow throughout
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web-based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Excellent Communication Skills

 

Experience Level

Mid Level