ServiceNow Consultant

ServiceNow consultant

 

Role Responsibilities:

• The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.
• Always follow best development practices during support and development.
• Support other developers in their work to integrate existing systems with Service Now.
• Strong hands-on ServiceNow experience (either support or development).
• Creating technical design document and writing 

Unit test cases.

• Knowledge in Web Technologies (XML, HTML,

JAVA Script, etc.) Will be essential.

• ServiceNow upgrade hands-on.
• Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process.
• Exceptional Interpersonal Skills & Ability to work

Independently and with a team.

• Ability to work in second shift in India when required

 

Requirement:

• Candidate should have the ability to perform in a dynamically changing environment
• Should have prior working experience in ServiceNow tool
• Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
• Ability to work under pressure and handle crunched timelines
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork

 

Must-Have Certifications

• Certified System Administrator (Desired) 
• ITIL Certifications (desired)
• Other Service-Now Certifications (Preferred)

 

Experience & Background 

• B-Tech/BCA/MCA
• 4.5+ years of IT industry experience.
• Minimum 3 year of support/implementation experience on ServiceNow 
• Experience on Service portal will be an advantage.
• ITIL/ServiceNow
  certifications will be an added advantage.
• Set up standards for quality control, measure and report performance against those standards
• Exposure on Service Now integration protocols with other application/systems

 

 

• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web-based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Excellent Communication Skills

 

Experience Level

Mid Level