Customer Success and Renewal Specialist

Services Renewal Representative III

 

1.       Develop long term partnership with Oracle University customers to ensure they remain successful by realizing the full value of their investment in our learning solutions.
2.       Deliver on an exceptional Learning experience with proactive communication with Training Administrators, orchestrating the right internal resources, and effectively         using Customer success Management (CSM) process to track and execute customer learning goals.
3.       Ensure customers continues/renews our Learning Subscriptions.
4.       Responsible for maintaining a high level of client satisfaction by being a liaison between the customer and Oracle University delivery and product development teams. 
5.       Identify product expansion/up sell opportunities. 
6.       Identify Renewal risk, and work with extended internal teams to create and execute on “get well” plans.

   

 

• Recommended 5 to 7 years’ experience in Customer Success/Service roles or Cloud Sales and demonstrated ability building successful customer relationships.
• Strong communication and Presentation skills
• Basic understanding of Cloud architecture.
• Ability to manage complex account situations and lead resolution towards mutual success and partnership
• Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders.
• Passion for customer success.
• Self-motivated, team-oriented and focused on exceeding client expectations
• Ability to prioritize, multi-task, and perform effectively under pressure. First contact for prospects of Oracle business via inbound calls. 
• Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Acts as the first contact for many prospects in Oracle business via inbound calls. 
• Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Performs database and record keeping activities. 
• Able to demonstrate time management, basic telesales skills, and knowledge of Oracle products and services. 
• Goal oriented individual with superior communication skills. Able to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts. 
• Working knowledge of Oracle products preferred. Professional demeanor. Job duties are varied and complex, needing independent judgment. May have project lead role.

Career Level - IC3

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Experience Level

Senior Level