Site Reliability Engineer - MTS (3 to 5 years)

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive, innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership, we were acquired by the world’s leading private equity firm “Bain Capital” in 2021 for $17bn! and we have many new strategic product initiatives.

We are headquartered in Boston, and our other offices are in Atlanta, Austin, Belfast, and Burlington. In India, we have offices in Bangalore, Pune, and Chennai.

Position Summary: We are looking for a Site Reliability Engineer to join our Cloud Infrastructure Engineering division in Bangalore.  Cloud Infrastructure Engineering ensures the continuous availability of the technologies and systems that are the foundation of athenahealth’s services.   We are directly responsible for thousands of servers, petabytes of storage, and handling thousands of web requests per second, all while sustaining growth at a meteoric rate. We enable an operating system for the medical office that abstracts away administrative complexity, leaving doctors free to practice medicine.

The Team: We are a bunch of Site Reliability Engineers who are passionate about reliability, automation, and scalability. We use an agile based framework to execute our work, ensuring we are always focused on the most important and impactful needs of the business. We support systems in both private and public cloud and make data-driven decisions for which one best suit the needs of the business. We are relentless in automating away manual, repetitive work so we can focus on projects that help move the business forward.

Job Responsibilities

• Leverage the principles of resilience engineering to ensure the stability, security, and scalability of our systems and services
• Ensure product success through the strategic use of technologies such as Linux, Puppet, Consul, apache, load balancing, and Storage etc.
• Develop software-based, automated solutions to core business problems
• Design and implement software services that support Infrastructure-as-Code principles

Typical Qualifications

• 3 to 5 years of experience building, scaling, and supporting highly available systems and services
• Strong expertise in Hybrid Environment (Physical/Virtual and Cloud)
• Expertise in the build, maintenance, and support of Linux systems and infrastructure
• Strong Expertise in configuration management tools like Puppet. Experience with Infrastructure-as-Code, Linux, and API integration. Familiarity with Terraform desired.
• Proficiency in at least one scripting or programming language (Ansible, Python, Go, Ruby, etc.).
• Experience implementing solutions using SRE, DevOps principles,
• Familiarity with telemetry, latest monitoring, visualization tools,
• Expertise in promoting and driving system visibility to aid in the rapid detection and resolution of issues
• Computer Science degree or equivalent experience

Behaviors & Abilities Required:

• Ability to learn and adapt in a fast-paced environment
• Ability to work collaboratively on a cross-functional team with a wide range of experience levels
• Ability to prioritize both individual time and the time of the team

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity

Experience Level

Mid Level