Relationship Manager

Sky Service Cards - RM-Sky Channel-Contact Centre Inbound

The Sky Service Cards Relationship Manager is a vital role within our Sky Channel-Contact Centre Inbound department. You will be the first point of contact for customers, handling their queries, providing support, and offering an exceptional customer experience. This role is perfect for an individual who is passionate about building relationships and has a keen interest in the credit card industry.

• Answer inbound calls from customers regarding their credit card queries and concerns.
• Provide accurate and timely information to customers, ensuring their satisfaction.
• Upsell and cross-sell bank products and services to existing customers, identifying opportunities for growth.
• Maintain a high level of customer service, ensuring a positive and professional image of the bank.
• Handle customer complaints and escalations, finding suitable resolutions and maintaining a calm and empathetic approach.
• Stay updated with the latest bank offerings and policies to provide accurate information to customers.
• Build and maintain strong relationships with customers, understanding their needs and preferences.
• Collaborate with other teams to ensure a seamless customer journey and efficient problem-solving.
• Document and record customer interactions, maintaining accurate records for future reference.
• Participate in training and development programs to enhance your skills and knowledge.

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• Previous experience in a customer service or call center role, preferably in the banking or financial industry.
• Excellent communication skills, both verbal and written, with the ability to communicate complex information clearly.
• Strong interpersonal skills and a customer-centric approach, with a focus on building relationships.
• Ability to work independently and manage a high volume of calls and customer interactions.
• Proficiency in using computer systems and banking software for efficient call handling.
• A proactive and solution-oriented mindset, with the ability to think on your feet.
• Willingness to learn and adapt to new processes and procedures.
• Excellent time management and organizational skills.
• A positive and professional attitude, representing the bank's values.

Experience Level

Entry Level