Inbound Customer Service Executive

Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound

As a Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound executive, you will be the front-line representative for our customers, providing timely and accurate assistance. Your primary focus will be on handling inbound calls, addressing customer inquiries, and resolving their concerns with a problem-solving approach. You will play a crucial role in maintaining and enhancing our customer relationships, ensuring their satisfaction and loyalty.

• Answer inbound calls promptly and professionally, providing excellent customer service.
• Listen to and understand customer inquiries, concerns, and complaints, offering appropriate solutions.
• Utilize problem-solving skills to analyze and resolve customer issues efficiently.
• Maintain a calm and friendly demeanor, ensuring a positive customer experience.
• Document and record customer interactions accurately, ensuring data integrity.
• Collaborate with other teams to ensure a seamless customer journey and effective issue resolution.
• Stay updated with product knowledge and bank policies to provide accurate information.
• Handle customer escalations and complex inquiries with a proactive approach.
• Ensure compliance with bank regulations and maintain confidentiality.
• Continuously improve customer service skills through training and feedback.

• A high school diploma or equivalent is required; a college degree in a related field is preferred.
• Minimum 1-2 years of experience in a customer service or call center environment.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work in a fast-paced, high-volume call center environment.
• Proficiency in using computers and relevant software applications.
• Flexibility to work in shifts, including weekends and holidays, as required.
• Strong work ethic, with a focus on delivering high-quality service.
• Willingness to learn and adapt to changing customer needs and bank policies.
• A positive attitude and a passion for providing exceptional customer service.

Experience Level

Mid Level