Sr. AI Services Engineer-Javascript, Python

At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments. We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automation (RPA), running health checks, etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.

This is a highly visible role with unbound growth opportunities. We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value.

This role will based out of our Bangalore office.

Responsibilities:

• Be the primary technical point of contact for customers
• Develop custom workflows/RPAs based on customers’ requirements (requires JavaScript experience)
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Stay current with the most recent changes to our product and educate customers on our offerings and updates

Basic Qualifications:

• 6-10 years of software implementation experience working directly with customers collecting requirements and providing solutions
• Experience (or strong knowledge) with SSO, REST APIs, AWS and software integrations
• Development experience with Python and JavaScript required (Java is a plus)
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
• Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
• Bachelor’s or higher degree in computer science, engineering, or related tec