Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager , Commerce eBusiness

The purpose of the role is to lead OpCos to implement Dynamics 365 solutions into business as usual. It entails the following two solutions: ​

1. Customer Lifecycle management (Customer Master Data): Creation, update and offboarding of customer and ​

1. Customer Technical Services (Commercial asset management – e.g. fridges). ​

Responsibilities

• Leading business impact workshops, while explaining the global template solution to the business and identify process and system gaps to create a smooth transition towards the global solution ​

• Train OpCo key users on the platforms with support from Central team to effectively embed the platform solutions into the new ways of working ​

• Provide technical expertise and guidance to clients on best practices for leveraging the platforms ​

• Understanding configuration and customization options for an OpCo , while being able to be the guardian of the global standard. ​

• Test the platforms in local environments to ensure integration with other relevant platforms ​

Qualifications we seek in you!

Minimum Q ualifications / Skills

• Bachelor's or Master's Degree preferably in Computer sciences, Sales or Business Management. ​

• Strong project management experience in Digital Transformation and/or change management ​

• Knows how to handle culturally diverse environments ​

• Excellent communication and stakeholder management skills.

• Ability to lead and support users through change management processes.

Preferred Qualifications/Skills

• Experience in Commercial roles​

• Experience with CRM platforms (MS Dynamics, Field Service), ERP implementations, or data management is a plus.​

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training .