Senior Platform Reliability Engineer

Sr. Platform Reliability Engineer(Linux/AWS/GitOps/K8/Argo)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"Join our Platform Reliability Engineering (PRE) team to support a cutting-edge AWS-hosted solution, ensuring 99.9% uptime and exceptional user experience. As a Platform Reliability Engineer, you will work in a collaborative, agile environment with a global team spanning NORAM, EMEA, and APAC regions, contributing to follow-the-sun support operations.This role involves close collaboration and partnership across teams to deliver hands-on expertise in monitoring, troubleshooting, and automation—all with a focus on reliability, scalability, and performance optimization."-Sr Director-DevOps Engineering

What You'll Contribute

• Design, deploy, and manage scalable cloud solutions on public cloud platforms such as AWS, Azure, or Google Cloud.

• Platform Support: Implement and maintain robust infrastructures using ArgoCD for GitOps and Crossplane/Terraform following established architectural designs and best practices.

• Deployment Execution: Execute and troubleshoot deployment strategies using ArgoCD for automated application delivery, ensuring smooth releases and rapid incident resolution.

• Infrastructure Operations: Operate and maintain cloud resources using Crossplane/Terraform, ensuring adherence to organizational standards and resolving configuration issues independently.

• Cross-team Collaboration: Partner with development, infrastructure, operations, and security teams to support infrastructure as code practices and resolve integration challenges.

• Knowledge Sharing: Share expertise and provide technical guidance to team members on GitOps, CI/CD pipelines, and infrastructure troubleshooting techniques.

• Process Enhancement: Identify opportunities to improve deployment processes and infrastructure operations, recommending optimizations based on operational experience.

• GitHub Operations: Support and maintain GitOps workflows by following established branching strategies, pull requests, and code review processes while troubleshooting workflow issues and ensuring adherence to team standards.

• Monitoring & Troubleshooting: Operate and maintain observability solutions to ensure platform performance, quickly diagnose issues, and implement remediation strategies.

• Execute infrastructure as code (IaC) deployments using tools like Terraform or Crossplane, troubleshooting deployment issues and maintaining existing configurations.

• Kubernetes Operations: Support and operationally maintain large Kubernetes clusters, handling day-to-day operations, scaling, and incident response with minimal escalation.

• Security: Experience with security tools like Wiz / OPA / Kyverno along with in-depth knowledge of security principles and frameworks.

• Participate in training sessions and workshops to continuously develop expertise in cloud technologies and operational best practices and the creation of incident runbooks.

• Apply established cloud architecture and design principles to solve complex operational challenges and support platform reliability.

• Communicate effectively with technical teams and stakeholders regarding incident status, operational metrics, and platform health.

• Stay current with emerging cloud technologies and operational tools to enhance platform support capabilities and operational efficiency.

• Drive operational excellence by identifying and implementing process improvements and proactive automation solutions that reduce incidents, minimize manual intervention, and enhance platform stability.

What We’re Seeking

• 10+ years of proven experience as a Senior DevOps Engineer or similar role with strong operational experience in a cloud-native environment, including extensive hands-on AWS experience

• Hands-on experience with ArgoCD w/Akuity and Crossplane in operational and support capacities.

• Experience with Istio service mesh for traffic management, security policies, rate limiting, and observability in microservices environments.

• Proven operational knowledge of Pulsar (StreamNative) for monitoring and troubleshooting streaming and event messaging workflows (e.g., topic congestion, consumer lag, event processing delays).

• GitHub Proficiency: Strong understanding of Git and GitHub workflows, including branching strategies and pull request management for operational tasks.

• Infrastructure as Code: Working experience with Infrastructure as Code (IaC) tools (e.g., Terraform and Crossplane) for deployment and troubleshooting.

• Advanced proficiency in C++, Python, or Shell scripting with proven experience building complex automation frameworks, performance optimization tools, and sophisticated debugging solutions in production environments.

• Advanced Kubernetes (AKS) operational expertise (pod management, HPA/VPA scaling, resource optimization) and strong networking proficiency including VPC architecture design, DNS strategy implementation, load balancing optimization, and network troubleshooting across distributed systems.

• Strong working knowledge in network concepts and implementation on AWS (VPC, WAF, CloudWAN, etc.) for troubleshooting and operational support.

• Hands-on experience with observability, monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack, Splunk, Cribl) for platform monitoring and troubleshooting.

• Experience with workflow and issue management tools such as JIRA/ ServiceNow.

• Team collaboration experience with the ability to work effectively within established team structures and provide technical guidance to peers.

• Nice-to-Have:

  • Experience supporting cell-based architecture designs in Kubernetes environments.

  • AWS certifications (e.g., DevOps Engineer, Solutions Architect Associate, SysOps Administrator).

  • Kubernetes certifications (e.g., Certified Kubernetes Administrator).

  • Experience with AIOps or Agentic AI tools and auto-runbooks for predictive reliability, automated incident response, and streamline operational workflows

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy

Experience Level

Senior Level