Sr. Program Manager, AOP (Analytics Ops & Programs)

Description

AOP team powers the Data and Insights for ROW (Rest of World) Fulfillment Operations. Team is responsible for development of large-scale and business-critical BI and analytics solutions for Operations.

AOP team broadly works in three areas: a) Build data products to enable Operations decision making and improve Operations performance. Data products encompass BI/Reporting solutions including development of automated and self-service reports/dashboards and publishing of business-critical decks (xBR, Peak, Contingency) as well as Analytics solutions including development of tools and defect attribution bridges; b) Build science artefacts in realm of forecasting, fraud detection, work productivity improvements and other areas to drive Ops performance; c) Drive analytics-led continuous improvements programs in realm of Ops defect reduction and Cost-savings.

This role within AOP would directly work with AOP-leader to:
a) Drive Business Review Standardization across ROW Operations Business Reviews (VP level business reviews)
b) Program manage key BI and Science Initiatives/Programs that are tracked at Director/VP levels
c) Drive Operations Excellence for Analytics through setting up right mechanisms
d) Develop prototypes as well as launch full-scale solutions incorporating GenAI techniques;
e) Build scalable ways to mine business-leading insights at scale for ROW operations.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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