Software Engineer

Supervisor, Global Services I - PIA H&B

About Us

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

• Need More Than 7 Years of experience in BPO Operations, customer service, People management.
• Need more than 3 Years of team handling experience.
• Experience in US Payroll is preferred.
• Strong verbal communication and listening skills.
• Demonstrates analytical skills.
• Demonstrates problem solving skills.
• Effective interpersonal skills.
• Demonstrates written communication skills.
• Promotes information sharing.
• Excellent collaboration and team building skills.
• Ability to lead/manage others.
• Graduate

Responsibilities

• Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict.
• Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others, and the ability to provide guidance and support as needed.
• Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards.
• Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions.
• Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery.
• Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.
• Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop their skills and abilities to achieve their desired outcomes. Support new hires and facilitate ongoing development of team skills.
• Team Engagement - Organizing team engagement activities to promote a positive work environment.
• Problem Solving - Ability to break down simple problems, identify potential solutions, and take action to resolve the issue. This skill involves critical thinking, creativity, and the ability to work well under pressure.
• Performance Metrics & Interpretation- Ability to interpret data and communicate findings effectively to stakeholders. Understanding of data privacy and ethical considerations. Knowledge of Key Performance Indicators (KPIs) relevant to customer service and operational efficiency. Ability to establish, monitor, and evaluate performance metrics that align with business goals.
• Effective Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences.
• Effective Presentations - The ability to create and deliver a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact and demonstrating confidence.

Qualifications

• Graduation - Required
• Need More Than 7 Years of experience in BPO Operations, customer service, People management.
• Need more than 3 Years of team handling experience
• Strong verbal communication and listening skills.

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

Experience Level

Senior Level