Support Engineer III , TDSRE

Description

Transaction Data Storage Reliability Engineering (TDSRE) team is looking for a Support Engineer to join our team and deliver strategic goals for Amazon eCommerce Storage Technologies (eCST) systems. This is a great opportunity to join our mission to manage/build tech solutions that empower our customers. You will be responsible for reducing the operational toil and provide operational support for Sable services and help with critical projects like Sable Data Migration. If you feel excited by the challenge of setting the course for large company wide initiatives, supporting and managing customer facing products across amazon,enjoy trouble shooting and solving complex problems this may be the next big career move for you.

Key job responsibilities

Maintain software hygiene of the services team owns and supports.
Operational excellence through support of incoming tickets, including extensive troubleshooting.
Keep the compliance risks for the services team owns and support under control.

Basic Qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

Preferred Qualifications

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

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