T&T - Customer - AJO - Manager

•        Provide advisory, consulting, and technical implementation services to customers on Adobe Experience Platform and Adobe Journey Optimizer

•        Assess customer requirements, pain points, goals and make recommendations on solution architecture, design and roadmap

•        Configure Adobe Experience Platform services like Identity Service, Data Storage Layer, Profile dataset, Real-time Customer Profile etc.

•        Implement data ingestion from various sources like CRM, MPNs, Website data, Mobile apps using APIs, Experience Data Model (XDM), schemas and mappers

•        Create customer, visitor and product audiences using segments and AI/ML powered segments

•        Configure destinations to activate audiences in channels like email, Journey Optimizer, Ad Cloud and CRM systems

•        Implement Journey Optimizer features like journey orchestration, triggers, automations, actions, messages and offers

•        Develop custom applications, workflows and APIs to extend the platform as per customer needs

•        Troubleshoot technical issues, debug and optimize performance of customer implementations

•        Provide post go-live support, enhancements, maintenance and upgrades for customer solutions

•        Conduct product training, knowledge transfer and share best practices

•        Continuously track product updates and improve solution recommendations for evolving customer needs

Skills and Experience

•  2+ years of implementation experience with Adobe Experience Cloud products especially Adobe Experience Platform and Journey Optimizer

•  Provide advisory, consulting, and technical implementation services to customers on Adobe Experience Platform and Adobe Journey Optimizer

•  Assess customer requirements, pain points, goals and make recommendations on solution architecture, design and roadmap

•  Configure Adobe Experience Platform services like Identity Service, Data Storage Layer, Profile dataset, Real-time Customer Profile etc.

•  Implement data ingestion from various sources like CRM, MPNs, Website data, Mobile apps using APIs, Experience Data Model (XDM), schemas and mappers

•  Create customer, visitor and product audiences using segments and AI/ML powered segments

•  Configure destinations to activate audiences in channels like email, Journey Optimizer, Ad Cloud and CRM systems

•  Implement Journey Optimizer features like journey orchestration, triggers, automations, actions, messages and offers

•  Develop custom applications, workflows and APIs to extend the platform as per customer needs

• Troubleshoot technical issues, debug and optimize performance of customer implementations

•  Provide post go-live support, enhancements, maintenance and upgrades for customer solutions

•  Conduct product training, knowledge transfer and share best practices

•  Continuously track product updates and improve solution recommendations for evolving customer needs

Skills and Experience

•  2+ years of implementation experience with Adobe Experience Cloud products especially Adobe Experience Platform and Journey Optimizer

•  Expertise in deploying, configuring and optimizing all major Experience Platform services and Journey Optimizer features

•  Strong SQL skills for querying datasets, implementing data transformations, cleansing data, etc

• Hands-on experience developing custom applications, workflows and integrations using Experience Platform APIs

• Deep familiarity with Adobe Experience Platform and Journey Optimizer technical implementations including:

o  Setting up source connectors and ingesting data using the API and UI

o  Configuring Experience Events (XDM schemas) for capturing data from sources

o Creating audience segments using custom and AI/ML-based segments

o  Triggering journeys and activations based on segments and profiles

o  Implementing journey automations, actions and messages

o  Integrating with destinations like CRM, email, etc.

•  Hands-on experience developing using the Platform APIs and SDKs in a language like:

o  JavaScript for API calls

o  Java for extending functionality with custom connectors or applications

•   Expertise in data modelling for multi-channel needs using the Experience Data Model (XDM)

•   Familiarity with configuring IMS authentication to connect external systems to Platform APIs